Returns Policy

WHAT can be returned?
Only faulty or damaged goods may be returned and are subject to authorisation by Theo & Joe Pty Ltd.

Unfortunately goods cannot be returned due to a change of mind.

WHEN do items need to be returned by?
All goods must be inspected within 24 hours of collection or delivery. Any claims for damage or any other discrepancies like quality issues or short deliveries must be raised during this time in order to rectify these as soon as possible.

Claims will not be accepted beyond 24 hours of the goods being delivered.

Notification to Theo & Joe Pty Ltd must be made via email to

WHERE do items need to be returned to?
Once approved for return goods will need to be returned to our distribution center:

Theo & Joe Pty. Ltd.
Unit 17/75 Waterway Drive

Coomera, QLD 4209

HOW do customers return items?
Any returns due to faults or damage must be made utilizing Theo & Joe Pty Ltd approved carriers and transport companies.

Goods will only be accepted if returned in their original packaging.

CREDIT for returns?
Provided the returns process is followed Theo & Joe Pty Ltd will at its discretion either refund the purchase price in full or replace the goods as soon as is reasonably possible.

Packing materials?
Any item approved for return must be in its original packaging.